Welcome to theΒ DUXNARIXAβ’ Help Center.
Below you will find answers to common questions about ordering, payment, shipping, returns, account information, and shopping through duxnari.com.
For assistance with an existing order, please include your order number whenever you contact us.
Customer Support Email: service@duxnari.com
Customer Service Phone: +86 18529419167
Ordering & Checkout
How do I place an order?
Shopping at DUXNARIXAβ’ is designed to be straightforward.
To complete a purchase:
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Open the product page for the item you would like to buy.
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Select any available options, such as style, size, color, or quantity.
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Click Add to Cart.
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Review the products and quantities in your shopping cart.
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Select Checkout when you are ready to continue.
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Enter the requested customer and delivery information.
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Review your shipping address carefully.
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Enter a valid promotional code if you have one.
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Select one of the payment methods currently available at checkout.
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Review the final order total and submit your order.
After the transaction has been successfully submitted, an order confirmation should be displayed and/or sent to the email address provided during checkout.
If you experience difficulty completing your purchase, contact:
How do I know whether my order was successfully placed?
A successfully submitted order will normally generate an order confirmation containing information such as:
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Order number
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Products purchased
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Quantity
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Order total
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Delivery information
The confirmation is generally sent to the email address entered during checkout.
If you do not receive it, please first check your spam or junk-mail folder.
If you still cannot locate your confirmation, email service@duxnari.com with the name and email address used during checkout.
Can I modify an order after placing it?
If you need to change an order, contact us as soon as possible.
We recommend submitting modification requests within 12 hours after purchase.
Email:
Include:
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Your order number
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Your full name
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The requested change
We will make reasonable efforts to accommodate the request when possible.
However, once an order has entered fulfillment, been packed, or transferred to a shipping carrier, changes may no longer be possible.
Can I cancel my order?
Cancellation requests should also be sent as soon as possible and preferably within 12 hours of placing the order.
Contact:
Please include your order number and clearly state that you are requesting cancellation.
Submitting a request does not guarantee cancellation if fulfillment has already begun.
If the order has already shipped, the applicable Returns, Refunds & Exchanges Policy may apply instead.
Shopping Cart
How do I add a product to my cart?
Open the applicable product page and choose the available product options.
Select your preferred quantity and click Add to Cart.
You may then continue shopping or proceed to checkout.
Where can I see the products currently in my cart?
Select the shopping-cart icon or cart link displayed on duxnari.com.
The cart page will normally show:
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Products selected
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Available variations
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Quantities
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Product prices
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Estimated subtotal
Review this information before continuing to checkout.
How can I change the quantity of an item?
Open your shopping cart and locate the product you want to update.
Use the quantity selector or quantity field to increase or decrease the number of units.
The cart subtotal should update to reflect the revised quantity.
How do I remove a product from my cart?
Open your shopping cart and locate the item you no longer want.
Select the available Remove, delete, or quantity-adjustment option.
Once the cart refreshes, confirm that the product has been removed before proceeding to checkout.
Payment
What payment methods can I use?
The payment methods currently available for your order will be displayed during checkout.
Depending on location and checkout configuration, available methods may include:
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PayPal
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Eligible credit cards
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Eligible debit cards
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Other payment options displayed by the checkout system
Payment-method availability can vary by location, payment provider, issuing bank, or transaction.
For this reason, the methods displayed at checkout are the authoritative options for a particular order.
Can I pay with PayPal?
Where PayPal is available at checkout, select the PayPal option and follow the instructions provided by the payment platform.
Depending on PayPal availability in your region, you may be able to:
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Sign in to your PayPal account
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Pay using an eligible card through PayPal
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Use another option offered by PayPal
PayPal transactions are subject to PayPal's own eligibility requirements and processing procedures.
Do I need a PayPal account?
Not necessarily.
In some regions, PayPal may provide guest checkout or card-payment functionality without requiring a customer to maintain a PayPal account.
The available options will be shown on the PayPal payment screen.
What currency is used?
Unless another currency is clearly shown during checkout, transactions through duxnari.com are processed in:
United States Dollars (USD)
If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or international transaction fee.
Why was my card declined?
Card payments may be declined for several reasons, including:
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Incorrect card information
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Incorrect billing address
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Insufficient funds
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Issuing-bank security restrictions
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International transaction restrictions
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Payment-provider verification
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Expired card information
Please verify the payment details first.
If the information appears correct, contact your bank or card issuer for additional assistance.
Discount Codes
How do I apply a promotional code?
If you have a valid discount code:
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Add the eligible product or products to your cart.
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Proceed to checkout.
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Locate the discount, promotional code, or coupon field.
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Enter the code exactly as provided.
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Select Apply.
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Review the order summary to confirm that the discount has been accepted.
If the code is invalid, expired, restricted to certain products, or does not meet the promotional requirements, it may not be applied.
Can I apply a discount after submitting my order?
Promotional codes generally need to be entered before the order is completed.
If you forgot to apply a code, contact service@duxnari.com as soon as possible.
We cannot guarantee that a discount can be applied retroactively to an already completed transaction.
Shipping & Delivery
How long does order processing take?
Orders generally require:
2β5 business days
for processing before shipment.
During holidays, promotions, or periods of unusually high order volume, processing may take up to approximately:
6 business days
Processing time is separate from shipping transit time.
How long does delivery normally take?
Estimated transit times after dispatch are generally:
United States: 8β14 business days
Canada: 10β16 business days
United Kingdom: 10β16 business days
Australia: 10β16 business days
Other International Destinations: 14β21 business days
These are estimates rather than guaranteed delivery dates.
Customs, carrier delays, weather, holidays, remote-area delivery, or other circumstances may affect actual arrival time.
How much is shipping?
Unless another amount is clearly displayed during checkout, our standard shipping charge is:
USD $6.99 per order
The applicable shipping charge will be shown before you complete payment.
Will I receive tracking information?
Yes, where tracking is available.
After the order has been dispatched, shipment information will normally be sent to the email address associated with your purchase.
Tracking details may require approximately 1β3 business days after dispatch before carrier updates appear.
Why has my tracking information not changed?
Tracking systems do not always update in real time.
A package may move between facilities without receiving an immediate public tracking scan.
If the estimated delivery period has passed and tracking remains unchanged for an extended time, contact:
Please include your order number and tracking number.
Missing, Incorrect or Damaged Orders
What should I do if something is missing from my order?
Some multi-item purchases may be delivered in separate packages.
First, check all available tracking numbers to determine whether another package is still in transit.
If all shipments have been delivered and an item is still missing, contact:
Please provide:
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Order number
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Missing product name
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Relevant photographs where useful
We will review the order and available shipment information.
What if I received the wrong product?
If the item received does not match your order, contact us with:
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Your order number
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Name of the item ordered
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Description of the item received
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Clear photographs of the product and packaging
Email:
After reviewing the information, we will provide an appropriate resolution in accordance with our applicable policies.
Please do not independently return an incorrect item before receiving instructions.
What if my product arrives damaged?
Please inspect your order after delivery.
If a product arrives damaged, contact us as soon as reasonably possible and preferably within 72 hours after delivery.
Provide:
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Order number
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Description of the damage
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Clear photographs of the product
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Packaging photographs
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Shipping label where relevant
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another applicable remedy.
What happens if my package is lost in transit?
If carrier information indicates that a package may have been lost, contact us.
We may review the tracking history and request confirmation from the shipping provider.
Where an eligible shipment is confirmed as lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
Returns & Refunds
What is your return policy?
Eligible products may generally be requested for return within:
30 days after delivery
To qualify under our standard return policy, products should generally be unused and returned in substantially the condition received, together with applicable original packaging, accessories, and proof of purchase.
Some exclusions may apply.
Please read our Returns, Refunds & Exchanges Policy for complete eligibility requirements.
How do I start a return?
Do not send the product back without first contacting us.
To request a return, email:
Include:
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Your name
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Order number
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Product to be returned
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Reason for the return
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Relevant photographs where appropriate
After reviewing your request, our team will provide the applicable instructions.
Can I send my return directly to your company address?
Please do not automatically send returns to our published business address.
Return routing may vary depending on the product, fulfillment location, and destination.
Always request return instructions first by contacting:
Unauthorized returns may experience delays or may not be correctly associated with your order.
When will I receive my refund?
After an approved return has been received and reviewed, we aim to initiate the applicable refund within approximately:
10 business days
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds.
If more than 15 business days have passed after you were notified that your refund was approved, contact:
How will my refund be issued?
Approved refunds are generally returned to the original payment method used for the purchase unless another method is required by applicable law or specifically agreed in appropriate circumstances.
Do EU customers have cancellation rights?
Customers whose purchases are covered by applicable European Union consumer-protection rules may have statutory withdrawal rights for qualifying distance purchases.
This commonly includes a 14-day withdrawal period, subject to legal conditions and exclusions.
Mandatory consumer rights are not reduced by our standard store policies.
Website & Technical Questions
Which browser should I use?
For the best shopping experience, we recommend using a current version of a modern browser such as:
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Google Chrome
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Apple Safari
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Mozilla Firefox
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Microsoft Edge
Keeping your browser and operating system updated can help improve compatibility and security.
Is ordering through duxnari.com secure?
Our checkout uses payment and e-commerce infrastructure intended to provide secure transaction processing.
Sensitive payment credentials are generally handled through the applicable payment gateway rather than ordinary customer-service communications.
However, no internet system can be guaranteed to be completely risk-free.
For your protection, never email us:
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Complete card numbers
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Card security codes
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Banking passwords
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PayPal passwords
Does DUXNARIXAβ’ store my complete card information?
We do not ask customers to send complete payment-card credentials through ordinary customer-support channels.
Sensitive card information is generally processed by the applicable authorized payment infrastructure used during checkout.
For additional information, please review our Payment & Checkout Information and Privacy & Personal Information Policy.
Privacy
Is my personal information kept private?
We handle personal information in accordance with our published Privacy & Personal Information Policy.
Information may be used where reasonably necessary for purposes such as:
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Processing orders
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Arranging delivery
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Customer support
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Fraud prevention
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Website operations
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Legal compliance
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Marketing where permitted and applicable
Personal information may also be shared with service providers where necessary to perform services such as payments, fulfillment, shipping, analytics, or technical support.
We do not describe customer information as being completely inaccessible to third parties because certain service providers necessarily process information in connection with operating the store.
Do you sell customer information?
We do not sell personal information in the ordinary sense of directly exchanging customer information for money.
Certain privacy laws define terms such as βsaleβ or βsharingβ more broadly, particularly in relation to advertising technologies.
Eligible users may exercise applicable privacy rights as described in our Privacy Policy.
How can I unsubscribe from promotional emails?
If you receive promotional emails from us, you may use the unsubscribe option included in the applicable marketing message.
You may also contact:
Opting out of promotional communications does not necessarily prevent essential transactional emails concerning orders, shipping, returns, refunds, or customer-service requests.
Need More Help?
If your question is not answered above, contact our customer support team.
For order-related inquiries, please provide your order number so that we can locate the purchase more efficiently.
Customer Support Email:
service@duxnari.com
Customer Service Phone:
+86 18529419167
Website:
duxnari.com
Business Information
For transparency and business identification:
Brand / Trademark: DUXNARIXAβ’
Primary Domain: duxnari.com
Owner: GongQingya
Legal Company Name:
Shenzhen Lijie Technology Co., Ltd.
Business Address:
Room 1816, Chuangxin Times Building
No. 3 Gangxi Road, Gangtou Community
Bantian Subdistrict, Longgang District
Shenzhen, China
Customer Support Email:
service@duxnari.com
Customer Service Phone:
+86 18529419167
DUXNARIXAβ’ is operated by Shenzhen Lijie Technology Co., Ltd.
The company and contact information displayed here should remain consistent with the About, Contact, Payment, Privacy, Returns, Shipping, Terms, Footer, and other customer-facing pages on duxnari.com.