Last Updated: September 22, 2026
At DUXNARIXAβ’, we want customers to understand clearly what to do if a purchase needs to be returned.
This Returns, Refunds & Exchanges Policy applies to eligible purchases made through duxnari.com and explains our standard return period, return conditions, damaged or incorrect orders, exchanges, refund processing, and how to contact us for assistance.
DUXNARIXAβ’ is operated by Shenzhen Lijie Technology Co., Ltd.
1. Our 30-Day Return Period
Eligible products may be requested for return within 30 days after delivery.
To qualify under our standard return policy, the product should generally:
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Be unused and in substantially the same condition in which it was received
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Include its original packaging where reasonably applicable
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Include original tags, accessories, manuals, or components supplied with the product, where applicable
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Be accompanied by valid proof of purchase, such as an order number or order confirmation
Products showing substantial use, misuse, alteration, avoidable damage, or missing important components may not qualify for a standard return unless applicable law provides otherwise.
2. Requesting a Return
Before sending any merchandise back, please contact our customer support team:
Email: service@duxnari.com
Phone: +86 18529419167
To help us review your request efficiently, please provide:
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Your full name
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Order number
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Email address used for the purchase
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Product you would like to return
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Reason for the return
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Photographs where relevant, particularly for damaged, defective, or incorrect items
After reviewing your request, we will provide the applicable return instructions.
Please do not send merchandise back before receiving return instructions from us.
Unapproved packages or products sent to an incorrect location may delay or prevent processing.
3. Return Shipping Instructions
If your return is accepted, our customer support team will provide information explaining how and where the eligible item should be sent.
Where a return shipping label is provided, please use the label and instructions supplied with your approved return.
The availability of prepaid return shipping may depend on the reason for the return, destination, applicable law, and circumstances of the order.
Any applicable return-shipping responsibility will be communicated before the return is completed.
4. Damaged, Defective or Incorrect Orders
Please inspect your package as soon as reasonably possible after delivery.
If you receive an item that is:
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Damaged in transit
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Defective
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Different from the product ordered
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Missing a significant component
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Incorrect in quantity
please contact service@duxnari.com with your order information and, where possible, clear photographs showing the issue.
Once the matter has been reviewed, we may offer an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.
Please contact us before discarding an affected item or returning it independently.
5. Products That May Not Qualify for Return
Certain products may be excluded from ordinary change-of-mind returns where permitted by law.
Examples may include:
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Perishable or time-sensitive goods
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Products made or personalized specifically for a customer
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Gift cards or similar stored-value products
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Items that cannot reasonably be resold for hygiene or safety reasons after opening, where legally permitted
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Products that have been materially used, altered, damaged, or modified after delivery
Any legally required consumer rights remain unaffected.
If you are uncertain whether your product qualifies, contact us before sending it back.
6. Promotional and Discounted Products
A product being discounted or purchased during a promotion does not automatically determine its return eligibility.
Any special conditions that apply to a particular promotion or product will be disclosed where relevant.
Statutory consumer protections that cannot legally be excluded will continue to apply.
7. Exchanges
For many products, the simplest way to obtain a different item is to:
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Request a return for the original eligible product.
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Follow the return instructions provided by our customer support team.
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Place a separate order for the preferred replacement product.
This helps prevent delays caused by stock availability or price changes.
Where we offer a direct replacement for a damaged, defective, or incorrectly supplied item, our support team will explain the applicable process.
8. European Union Customers
Where an order is covered by applicable European Union consumer-protection rules, qualifying consumers may have a statutory right to withdraw from certain distance purchases within the legally prescribed withdrawal period.
For eligible purchases, this generally includes a 14-day withdrawal period, subject to applicable exceptions and statutory requirements.
Certain categories of goods may be excluded from the withdrawal right under applicable law.
EU customers who wish to exercise a statutory withdrawal right should contact:
Please include the relevant order details and clearly state that you wish to withdraw from the eligible purchase.
Nothing in this Policy is intended to reduce mandatory consumer rights that apply in the customer's jurisdiction.
9. Return Inspection
When an authorized return is received, we may inspect the product to confirm that it meets the applicable return conditions.
The review may consider factors including:
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Product condition
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Included accessories or components
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Packaging where applicable
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Reason for return
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Evidence relating to a reported defect or shipping issue
After the review is completed, we will notify you of the outcome.
10. Refund Method
When a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is required by applicable law or agreed with you in appropriate circumstances.
We do not normally issue refunds to an unrelated payment account.
11. Refund Processing Time
After an approved return has been received and reviewed, we aim to initiate the applicable refund within 10 business days.
Once the refund has been initiated, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.
These external processing times are outside our direct control.
If more than 15 business days have passed after you were notified that a refund was approved and you still cannot identify the credit, please contact:
Include your order number so our team can review the matter.
12. Original Shipping and Other Charges
Whether original shipping fees or other order-related charges are refundable may depend on:
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The reason for the return
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The shipping service used
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Applicable promotional terms
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Mandatory consumer-protection requirements
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Applicable law
Any refund calculation will be handled according to the circumstances of the order and applicable legal requirements.
13. Do Not Send Returns Without Authorization
Our published business address should not be treated automatically as a universal return-processing location.
Return routing may depend on the product, fulfillment location, destination country, or other operational factors.
Always contact us before mailing a return.
Sending a product without authorization may result in delays, unsuccessful delivery, or inability to associate the package with your order.
14. Business & Customer Support Information
For transparency, the business responsible for operating duxnari.com is identified below.
Brand / Trademark: DUXNARIXAβ’
Primary Domain: duxnari.com
Owner: GongQingya
Legal Company Name:
Shenzhen Lijie Technology Co., Ltd.
Business Address:
Room 1816, Chuangxin Times Building
No. 3 Gangxi Road, Gangtou Community
Bantian Subdistrict, Longgang District
Shenzhen, China
Customer Support Email:
service@duxnari.com
Customer Service Phone:
+86 18529419167
DUXNARIXAβ’ is operated by Shenzhen Lijie Technology Co., Ltd.
For all return, exchange, damaged-item, or refund inquiries, please contact our support team before shipping merchandise.
15. Questions About This Policy
If you need clarification regarding return eligibility or the status of a return or refund, please contact us using the official support information below:
Email: service@duxnari.com
Phone: +86 18529419167
Website: duxnari.com
Please include your order number whenever possible so that we can locate the relevant purchase more efficiently.
Clear Returns. Transparent Support.
Our goal is to make the return process understandable from the beginning.
By providing clear eligibility requirements, documented return instructions, accessible customer support, and consistent business information, DUXNARIXAβ’ aims to give customers a transparent process when an order does not work out as expected.