Contact Us

Customer Care & General Inquiries

Thank you for visiting DUXNARIXA™.

We want every part of your shopping experience at duxnari.com to be clear and convenient. If you need assistance before or after placing an order, our customer support team is available to help with product questions, order information, shipping concerns, returns, refunds, or other store-related inquiries.

To help us understand your request quickly, please provide as much relevant information as possible when contacting us.

Reach Our Support Team

Email Support

service@duxnari.com

Email is recommended for order-related questions, product inquiries, shipping concerns, return requests, and other customer service matters.

When contacting us about an existing purchase, please include your order number and the email address used when placing the order.

Phone Support

+86 18529419167

Customers may also contact us by telephone for general customer service inquiries.

International calling charges may apply depending on your telephone provider and location.

Business & Mailing Address

Shenzhen Lijie Technology Co., Ltd.
Room 1816, Chuangxin Times Building
No. 3 Gangxi Road, Gangtou Community
Bantian Subdistrict, Longgang District
Shenzhen, China

Please contact our customer service team before sending any product or return package to this address.

A return should not be mailed without first following the instructions provided in our applicable Return & Refund Policy.

For Faster Assistance

Providing complete information in your first message can help us review your request more efficiently.

For order-related inquiries, we recommend including:

Your full name
Order number
Email address used for the purchase
A brief description of your question or concern
Relevant photographs, when they are useful for explaining a product or delivery issue

Please do not send sensitive payment information, complete card numbers, passwords, or other unnecessary confidential information by email.

What We Can Help With

Our customer care team can assist with questions concerning:

Orders
Order details, order status, or general purchase-related questions.

Products
Product information, specifications, availability, and usage-related questions based on the information displayed on our website.

Shipping
Delivery information, shipment-related concerns, and questions regarding our published Shipping Policy.

Returns & Refunds
Guidance regarding eligibility, return procedures, and refund requests under our Return & Refund Policy.

Website & Store Policies
Questions concerning payment, privacy, shipping, returns, terms, or other information published on duxnari.com.

Business Identification

For transparency, the following information identifies the business responsible for operating this website:

Brand / Trademark: DUXNARIXA™
Primary Website: duxnari.com
Owner: GongQingya
Legal Company Name: Shenzhen Lijie Technology Co., Ltd.
Customer Support Email: service@duxnari.com
Customer Service Phone: +86 18529419167

Registered / Business Address:
Room 1816, Chuangxin Times Building, No. 3 Gangxi Road, Gangtou Community, Bantian Subdistrict, Longgang District, Shenzhen, China

DUXNARIXA™ is operated by Shenzhen Lijie Technology Co., Ltd.

The company information displayed on this page is intended to clearly identify the business responsible for duxnari.com and should remain consistent with the information presented in our other legal and customer-service pages.

Before Sending a Return

Please do not return merchandise without contacting us first.

If you would like to request a return or refund, email service@duxnari.com with your order information and the reason for your request. Our team will review your inquiry according to the current Return & Refund Policy published on our website and provide the applicable instructions.

Packages sent without prior authorization or to an incorrect address may not be processed as a valid return.