Shipping policy
Last Updated: September 22, 2026
At DUXNARIXAβ’, we want customers to know what to expect after placing an order.
This Shipping & Delivery Policy explains how orders placed through duxnari.com are prepared, dispatched, tracked, and delivered. It also provides information about shipping charges, international deliveries, customs, address changes, delayed shipments, and damaged or lost packages.
DUXNARIXAβ’ is operated by Shenzhen Lijie Technology Co., Ltd.
1. How We Fulfill Orders
Our products may be dispatched from different fulfillment facilities depending on product availability, inventory location, and the customer's delivery destination.
Using more than one fulfillment location allows us to manage stock more efficiently and serve customers across different regions.
As a result:
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Products from the same order may occasionally arrive in separate packages
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Different items may receive different tracking numbers
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Delivery times may vary slightly between products in the same order
When multiple shipments are required, you will not be charged an additional shipping fee solely because the order is divided into separate packages.
2. Order Preparation Time
After an order is successfully placed, it normally requires:
2β5 business days for processing before shipment.
During this stage, we may complete activities such as:
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Order verification
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Product allocation
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Basic quality checks
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Packing
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Shipping-label preparation
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Handover to the applicable carrier
During holidays, major sales events, promotional campaigns, or other periods of unusually high order volume, processing may take up to approximately 6 business days.
Business days generally exclude weekends and applicable public holidays.
Please note that processing time is separate from transit time.
3. Shipping Charge
Our standard shipping charge is:
Flat-Rate Shipping: USD $6.99 per order
Unless a different shipping charge is clearly displayed during checkout, this rate applies regardless of the number of eligible products included in the order or the delivery region.
Any applicable shipping amount will be shown before you complete checkout.
4. Estimated Delivery Windows
Once an order has been processed and handed to the carrier, estimated transit times are generally:
| Delivery Region | Estimated Transit Time |
|---|---|
| United States | 8β14 business days |
| Canada | 10β16 business days |
| United Kingdom | 10β16 business days |
| Australia | 10β16 business days |
| Other International Destinations | 14β21 business days |
These estimates begin after the order has been dispatched and do not include the 2β5 business day processing period.
Delivery estimates are not guaranteed arrival dates.
Actual delivery may be affected by factors outside our direct control, including:
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Carrier network congestion
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Customs inspection
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Local postal operations
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Severe weather
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Public holidays
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Incorrect or incomplete delivery information
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Remote-area delivery requirements
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Transportation disruptions
5. Estimated Total Order Timeline
For clarity, a typical order consists of two separate stages:
Order Processing: 2β5 business days
Shipping / Transit: Based on the destination shown above
For example, an order shipped to the United States would normally require the processing period first, followed by an estimated 8β14 business days in transit.
Peak-season processing may extend to approximately 6 business days.
6. Shipment Confirmation & Tracking
Once your package has been dispatched, available tracking information will normally be sent to the email address associated with your order.
The shipment confirmation may include:
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Tracking number
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Carrier information
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Tracking link, where available
Tracking information may require approximately 1β3 business days after shipment to begin displaying carrier movement.
A tracking number that temporarily shows no updates does not necessarily mean the shipment has been lost.
7. Tracking Delays
Carrier tracking systems do not always update in real time.
It is possible for a package to:
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Move between carrier facilities without an immediate scan
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Show the same tracking status for several days
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Receive its next update only after reaching another distribution center
If your tracking has not updated for an extended period beyond the expected delivery window, please contact:
Include your order number and tracking number so our support team can review the available shipment information.
8. International Orders, Duties & Taxes
International shipments may be subject to customs procedures in the destination country.
Depending on local regulations, customs authorities or delivery providers may impose:
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Import duties
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VAT
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Sales or consumption taxes
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Customs-clearance fees
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Brokerage charges
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Other government-imposed charges
Unless these charges are expressly included and collected during checkout, they are generally the responsibility of the recipient.
DUXNARIXAβ’ does not control customs assessments or charges imposed by foreign authorities or third-party carriers.
Because customs rules vary by country, customers may wish to check local import requirements before ordering.
9. Customs Clearance Delays
International orders may require customs clearance before final delivery.
Customs processing is controlled by the destination country's authorities and may increase delivery time beyond the estimates listed in this Policy.
We cannot guarantee the duration of customs inspection or clearance.
If customs authorities request additional information from the recipient, responding promptly may help avoid further delays.
10. Delivery Address Responsibility
Customers are responsible for entering accurate and complete shipping information during checkout.
Before submitting your order, please verify:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State, province, or region
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Postal or ZIP code
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Country
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Contact telephone number, where requested
Incomplete or incorrect information may result in delay, failed delivery, or return to sender.
11. Address Changes & Order Cancellations
Because orders may enter preparation shortly after purchase, requests to change an address or cancel an order should be submitted as soon as possible.
We recommend contacting us within 12 hours of placing the order.
Send your request to:
Please include:
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Order number
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Customer name
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Current shipping information
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Requested change
We will attempt to accommodate the request when operationally possible.
However, once an order has entered fulfillment, been packed, or been transferred to the carrier, we may no longer be able to change the address or cancel the shipment.
12. Incorrect Address or Failed Delivery
If a package cannot be delivered because the shipping information supplied by the customer was incorrect, incomplete, or inaccessible, the carrier may:
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Attempt redelivery
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Hold the package for collection
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Return the shipment to the sender
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Apply additional delivery charges
If a shipment is returned because of an address issue, contact us so we can review the available options.
Additional shipping costs may apply to reshipment where permitted by applicable law.
13. Damaged Packages
Please inspect your order after delivery.
If the product arrives visibly damaged, contact us as soon as reasonably possible and preferably within 72 hours of delivery.
Email:
Please provide:
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Order number
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Description of the damage
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Clear photographs of the product
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Photographs of the external packaging
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Shipping label where relevant
This information helps us review the shipment and determine an appropriate resolution.
Depending on the circumstances, an eligible solution may include replacement, refund, or another remedy consistent with our applicable policies and consumer-law obligations.
14. Lost Shipments
If tracking information indicates that a shipment may have been lost in transit, please contact our support team.
We may first review the tracking history and, where appropriate, work with the carrier to confirm the shipment status.
If the carrier confirms that an eligible shipment has been lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
15. Packages Marked Delivered
If carrier tracking shows that an order has been delivered but you cannot locate the package, we recommend first checking:
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Around the delivery location
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Mailboxes or parcel lockers
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Building reception or management
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Household members
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Neighbors
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Any safe location where the carrier may have left the parcel
You may also contact the carrier directly for additional delivery details.
If the package still cannot be located, email service@duxnari.com with your order number and tracking information so we can review the matter.
16. Separate Shipments
An order containing multiple products may occasionally be fulfilled from more than one location.
If this happens:
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Packages may arrive on different dates
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Each shipment may have its own tracking number
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One package may arrive before the remainder of the order
A partial delivery does not necessarily mean that products are missing.
Please review all available tracking information before reporting an incomplete shipment.
17. Delivery Restrictions
Some products or destinations may be subject to carrier, customs, regulatory, or logistical restrictions.
If we cannot reasonably ship an order to the address provided, we may contact the customer to request additional information, offer an alternative where available, or cancel and refund the affected order when appropriate.
18. Shipping Support
For questions about order preparation, tracking, delivery, damaged packages, or shipping delays, contact our customer support team:
Customer Support Email:
service@duxnari.com
Customer Service Phone:
+86 18529419167
When contacting us about an existing shipment, please include your order number whenever possible.
19. Business Information
For transparency, the following information identifies the business operating duxnari.com:
Brand / Trademark: DUXNARIXAβ’
Primary Domain: duxnari.com
Owner: GongQingya
Legal Company Name:
Shenzhen Lijie Technology Co., Ltd.
Business Address:
Room 1816, Chuangxin Times Building
No. 3 Gangxi Road, Gangtou Community
Bantian Subdistrict, Longgang District
Shenzhen, China
Customer Support Email:
service@duxnari.com
Customer Service Phone:
+86 18529419167
DUXNARIXAβ’ is operated by Shenzhen Lijie Technology Co., Ltd.
The business information displayed here should remain consistent with the information shown on our About Us, Contact, Payment, Privacy, Returns, Terms, and other customer-facing pages.
20. Shipping Policy Updates
We may update this Shipping & Delivery Policy when our fulfillment procedures, shipping partners, service areas, rates, or operational requirements change.
The current version will be published on duxnari.com, together with the applicable update date.
From Checkout to Delivery
At DUXNARIXAβ’, our goal is to keep the shipping process understandable and transparent.
By clearly presenting processing periods, estimated transit times, shipping fees, tracking information, international delivery considerations, and accessible customer-support details, we aim to help customers know what to expect from the moment an order is placed until it reaches its destination.
Shipping questions?
Email us at service@duxnari.com or call +86 18529419167.