Privacy policy

Last Updated: September 22, 2026

At DUXNARIXAβ„’, we respect the privacy of our customers and visitors and aim to handle personal information responsibly and transparently.

This Privacy & Personal Information Policy explains how information may be collected, used, disclosed, retained, and protected when you visit duxnari.com, place an order, contact our customer service team, or otherwise interact with our website and related services.

DUXNARIXAβ„’ is operated by Shenzhen Lijie Technology Co., Ltd.

By accessing or using our website, you acknowledge the practices described in this Policy. Where consent is required by applicable law, we will request it when appropriate.

1. Information We May Collect

The information we collect depends on how you interact with DUXNARIXAβ„’.

Information You Provide Directly

You may provide personal information when you:

  • Place or attempt to place an order

  • Create or manage a customer account

  • Contact customer support

  • Request a return or refund

  • Subscribe to promotional communications

  • Participate in surveys, promotions, or other website features

Depending on the interaction, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order information

  • Products purchased or viewed

  • Customer service correspondence

  • Return or refund details

  • Communication preferences

2. Payment Information

When you make a purchase through duxnari.com, payment information is handled through the payment methods and payment-service providers available at checkout.

Payment-related information may include details necessary to:

  • Authorize a payment

  • Verify a transaction

  • Process a refund

  • Help prevent fraudulent activity

DUXNARIXAβ„’ does not ask customers to send complete credit or debit card numbers, card security codes, or online banking passwords through ordinary email or customer-service communications.

Sensitive payment credentials are generally processed through the applicable payment gateway or payment provider rather than directly through our customer support systems.

3. Information Collected During Website Use

When you browse duxnari.com, certain technical or usage information may be collected automatically by our website systems or service providers.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from technical data

  • Pages visited

  • Referral source

  • Time and date of visits

  • Interaction with website features

  • Shopping-cart activity

  • Cookie identifiers

  • Advertising or analytics identifiers

This information may help us operate the website, understand customer behavior, improve performance, and protect our services.

4. Why We Use Personal Information

We may process personal information for legitimate business purposes and other purposes permitted by applicable law.

Order Fulfillment

Information may be used to:

  • Confirm orders

  • Process transactions

  • Prepare purchases for shipment

  • Arrange delivery

  • Provide order notifications

  • Process returns and refunds

  • Resolve order-related concerns

Customer Service

We may use your information to:

  • Respond to questions

  • Review complaints

  • Provide product information

  • Handle shipping concerns

  • Assist with returns or refunds

  • Maintain customer-service records

Website Operations

Technical and usage data may help us:

  • Maintain website functionality

  • Improve navigation

  • Diagnose technical problems

  • Evaluate website performance

  • Understand how customers use our store

Security and Fraud Prevention

Information may also be used to:

  • Detect suspicious activity

  • Prevent unauthorized transactions

  • Protect customer accounts

  • Protect our website and business

  • Enforce our applicable policies and terms

Marketing and Communications

Where permitted by law and based on your communication preferences, we may use contact information to send:

  • Product updates

  • Store announcements

  • Promotional offers

  • Marketing emails

  • Other commercial communications

You may unsubscribe from marketing emails using the unsubscribe option provided in those messages.

Transactional or service-related communications concerning an order may still be sent when necessary.

5. Cookies and Similar Technologies

duxnari.com may use cookies, pixels, tags, local storage, or similar technologies to support website functionality and understand website activity.

Cookies may generally fall into the following categories:

Essential Cookies

These help support core website functions such as:

  • Shopping carts

  • Checkout

  • Account access

  • Fraud prevention

  • Security

  • Session management

Analytics and Performance Cookies

These technologies may help us understand:

  • Which pages are visited

  • How visitors navigate the website

  • Which features perform effectively

  • Where technical improvements may be needed

Advertising and Marketing Technologies

Where applicable, advertising partners may use cookies, pixels, or similar technologies to measure advertising performance and provide advertisements that may be more relevant to users.

The exact technologies available may depend on the services integrated with our website.

6. Managing Cookies

Depending on your browser, device, location, and the tools available on our website, you may be able to manage certain cookie preferences.

You may also adjust cookie settings through your web browser.

Please note that blocking or disabling essential cookies may affect features such as:

  • Shopping-cart functionality

  • Account access

  • Checkout

  • Saved preferences

  • Other website functions

7. When Information May Be Shared

We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services.

These may include providers supporting:

  • Website hosting

  • E-commerce infrastructure

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer service

  • Email communications

  • Analytics

  • Advertising

  • Fraud prevention

  • Information technology

  • Professional or legal services

We aim to disclose only information reasonably necessary for the applicable service.

Third-party providers may process information according to their own privacy policies, contractual responsibilities, and applicable legal obligations.

8. Advertising and Analytics Partners

Depending on the tools used by duxnari.com, we may work with third-party advertising, analytics, or social-media platforms.

These services may use cookies, pixels, identifiers, or similar technologies to:

  • Measure website traffic

  • Understand advertising performance

  • Evaluate customer interactions

  • Limit repetitive advertisements

  • Provide advertising where permitted

Examples may include services provided by companies such as Google or Meta, if such services are active on our website.

Those companies operate under their own terms and privacy policies.

Users may have additional advertising controls through their browser, device, or the applicable third-party platform.

9. Sale of Personal Information

We do not sell personal information in the ordinary sense of exchanging customer information directly for money.

Certain privacy laws may define terms such as "sale," "sharing," or targeted advertising more broadly.

Where applicable law provides rights relating to such activities, eligible users may contact us regarding those rights.

10. Data Protection and Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against risks such as:

  • Unauthorized access

  • Improper disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Payment transactions are processed through the applicable checkout and payment infrastructure.

However, no website, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and personal devices.

11. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

  • Completing orders

  • Providing customer support

  • Maintaining transaction records

  • Resolving disputes

  • Preventing fraud

  • Meeting accounting requirements

  • Complying with legal obligations

  • Enforcing contractual rights

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

12. Your Privacy Choices and Rights

Depending on where you live and the privacy laws that apply, you may have certain rights concerning your personal information.

These rights may include the ability to request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of eligible information

  • Information about how personal data is used

  • Withdrawal of certain consent

  • Restriction of certain processing

  • Objection to certain processing

  • Opt-out from eligible marketing communications

Not all rights apply in every jurisdiction or circumstance.

We may need to verify your identity before completing certain privacy requests.

To submit a request, contact us at:

service@duxnari.com

Please clearly describe the nature of your request so we can review it appropriately.

13. California Privacy Information

Residents of California may have privacy rights under applicable California privacy laws.

Depending on eligibility and the circumstances, such rights may include requests relating to:

  • Categories of personal information collected

  • Sources of personal information

  • Purposes for collecting or using information

  • Categories of recipients

  • Access to certain personal information

  • Correction

  • Deletion

  • Certain forms of sharing or advertising activity

Eligible requests may be submitted through our customer support contact information below.

We will process qualifying requests in accordance with applicable legal requirements.

14. Browser Privacy Signals

Some browsers or devices may provide privacy preference signals or settings.

Our treatment of such signals may depend on:

  • Applicable legal requirements

  • Browser technology

  • Website configuration

  • Consent-management tools

  • Services operating on the website

You may also manage privacy preferences directly through your browser or device where supported.

15. Children's Privacy

Our website is intended for a general consumer audience and is not designed specifically for young children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has submitted personal information to us inappropriately, they may contact:

service@duxnari.com

We will review the request and take appropriate action where required.

16. Third-Party Websites

Our website may contain links to websites, platforms, payment providers, social networks, or services operated by third parties.

Once you leave duxnari.com, the collection and handling of information may be governed by the privacy practices of the third party.

DUXNARIXAβ„’ is not responsible for the privacy policies or data practices of independently operated third-party websites.

We encourage customers to review the applicable privacy information before providing personal information to another service.

17. International Processing

Because online commerce may involve service providers, customers, payment processors, technology providers, or logistics partners located in different countries, personal information may be processed or transferred across jurisdictions where permitted.

Privacy and data-protection rules may differ between countries.

Where required, appropriate measures may be used in connection with international data handling.

18. Email Preferences

Customers who voluntarily subscribe to promotional emails may unsubscribe at any time by using the unsubscribe mechanism contained in an applicable marketing email.

You may also contact:

service@duxnari.com

with a request concerning marketing communications.

Please note that opting out of promotional emails does not necessarily prevent us from sending essential communications concerning:

  • Existing orders

  • Shipping

  • Returns

  • Refunds

  • Security

  • Customer-service requests

  • Other transactional matters

19. Privacy or Security Incidents

If we become aware of a security incident involving personal information, we may investigate the circumstances and take reasonable steps to address the issue.

Where notification is required, affected individuals and/or relevant authorities will be notified in accordance with applicable law.

20. Changes to This Policy

We may revise this Privacy & Personal Information Policy when our business practices, website features, service providers, or legal obligations change.

When an updated version is published, the Last Updated date at the top of this page will be revised accordingly.

We encourage customers to review this page periodically for the latest version.

21. Business Identity & Privacy Contact

The following information identifies the business responsible for operating duxnari.com and handling privacy-related inquiries associated with the website.

Brand / Trademark: DUXNARIXAβ„’
Primary Domain: duxnari.com
Owner: GongQingya

Legal Company Name:
Shenzhen Lijie Technology Co., Ltd.

Business Address:
Room 1816, Chuangxin Times Building
No. 3 Gangxi Road, Gangtou Community
Bantian Subdistrict, Longgang District
Shenzhen, China

Customer Support Email:
service@duxnari.com

Customer Service Phone:
+86 18529419167

DUXNARIXAβ„’ is operated by Shenzhen Lijie Technology Co., Ltd.

For questions regarding this Privacy Policy, your personal information, or a privacy-related request, please contact:

Email: service@duxnari.com
Phone: +86 18529419167
Website: duxnari.com